How Negative Reviews Can Impact Your Reputation / New Business

Years of work, extensive resources, and loads of money go into the making of a strong brand. In today’s super-connected economy, those brands can be taken down more easily than one might expect.

Not by their top competitors, but by the average Joe behind a computer or smart phone.

You may deliver impeccable service, but occasionally something will slip through the cracks. A sales associate might be having an off day. A contagious illness might cause a location to be short-staffed. You may have an issue with a supplier and run out of stock of an item.

For whatever reason, a customer has an experience with your brand that is not at the level for which you are normally known. Then, they want to vent.  And they do. Online.

How much can one, two, or a handful of negative reviews or posts actually damage an otherwise strong brand?

A lot.

This tale of digital David and Goliath is commonplace: one or two consumers throw stones at your brand online. Thousands of potential customers see their negatives posts and decide against doing business with you. Sales plummet – and often management does not know why.

Without the right monitoring tools and analytical skills, it is difficult for managers to understand what is happening with their brand online. Often they do not discover problems until their reputation has incurred significant damage. Because their customer satisfaction levels are high, they assume online sentiments match.

However, studies show that both B2B and B2C customers are more likely to share negative experiences than positive ones in person, on social media, and on review sites like Yelp. This is particularly troublesome for businesses because the sites where customers are likely to share their negative experiences tend to rank well in search engines. Because of this, potential customers find the undesirable content early on in their research, marring their first impression of your company.

It is easy to imagine how a bad review or two can jeopardize a company’s online reputation – and the statistics support it. In one survey by Dimensional Research, 86% of customers who read a negative review online said that information impacted their purchase decision.

How many potential sales are jeopardized by poor results in Google? While the answer to this question varies by business, online reputation is extremely important for almost all companies. According to a report by Fleishman-Hillard, 89% of consumers conduct online research via search engines before making a purchase.

This percentage is even higher for B2B.  Acquity Group’s 2014 State of B2B Procurement Study found that a whopping 94% of buyers complete some sort of online research before making a business purchase. 77% of these use Google.

You can imagine the immense impact just one or a few well-placed negative comments can have on internet searchers’ perception of a brand.

Moreover, vast amounts of information and data are exchanged out of the sight of search engines. Known as the “deep web,” this includes dynamic web pages, blocked sites, unlinked sites, private sites (like those that require login credentials), non-HTML content and private networks. Some estimates suggest the amount of information on the deep web (also known as the deep net, invisible web or hidden web) is 500 times greater than the surface web.

Within the deep web resides another area of the Internet called the dark web (also known as the dark net), where individuals can exchange information anonymously, and oftentimes do so nefariously.

Originally developed by the U.S. Navy as an avenue for secretive communications, today’s dark web is best known as a place for more illicit activities. On the dark web you may find individuals selling drugs, guns, illegal images and videos, and private data.

One important thing to note is that you are not going to wander onto the dark web by accident. You have to download a special browser, so you can’t get there from Chrome, Firefox or Safari and your toddler can’t access it on your iPad. (I can’t say as much for your teenager).

Several commercial insurance executives recently advised that cyber-security is the number one rising threat to businesses around the world. Security breaches, which can bring major reputational hits, should not just be the concern of big-name retailers, online sites like Ashley Madison or political entities like the Democratic National Committee.

Any organization that touches private information – credit card numbers, social security numbers, driver’s license info, medical records, and so on – is vulnerable to a security breakdown which could do irreparable harm to the business and its reputation.

For confirmation, speak with communications managers at Target or Home Depot if you don’t believe this should be a concern of the public relations and marketing professional. When millions of credit card numbers are stolen from a retailer, does this not cross-over from being solely an issue of cyber-security to one that impacts the company’s collective reputation? Of course it does.

Whether we like it or not, as professional communicators we must embrace technology and understand that cyber-security and reputation management are joined at the hip. If you have any questions about your company’s online vulnerabilities, on the surface, dark or deep web, contact an appropriate consultant sooner than later.

The dark web is an area of the deep web where people search and exchange information anonymously. The dark web is part of the deep web, but the deep web is not necessarily dark.

Known as the “deep web,” this includes dynamic web pages, blocked sites, unlinked sites, private sites (like those that require login credentials), non-HTML content and private networks. Some estimates suggest the amount of information on the deep web (also known as the deep net, invisible web or hidden web) is 500 times greater than the surface web.

The dark web is an area of the deep web where people search and exchange information anonymously. The dark web is part of the deep web, but the deep web is not necessarily dark.  Yet another place and way your company’s online reputation could be tarnished without your knowledge.

LocalAd Connection
1700 E.Sunrise Blvd Ste 1213
Ft Lauderdale, Florida 33304
Call Us Today: (USA) 1-954-266-0078

Call Us For More Info: (954) 266-0078

 

 

 

Copyright Disclaimer:  Under Section 107 of the Copyright Act 1976, allowance is made for “fair use” for purposes such as criticism, comment, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational or personal use tips the balance in favor of fair use.

Secrets of Online Reputation Management

Online Reputation Management (ORM) is one of the most dynamic activities online and can be (without an expert online reputation management agency like LocalAdConnection.com)  one of the most difficult tasks too. It is the only activity where you have little or no control over different situations and/or circumstances which can completely turn around all the hard work invested into a campaign!

An outsider speaking about your company’s products or services, the brand’s offline activities, and the actions of an important entity associated with the brand, all these can completely change the results of your campaign overnight! Positive mentions, neutral mentions and negative mentions; these more or less rule the life of that person or online marketing firm who is trying to protect your online reputation.

Let’s run through the aim of any ORM campaign:

– Ensure that the client get as much positive exposure as possible. Try and get as many positive mentions up in the top 10/20/30 results!

– If it isn’t positive, ensure that you have neutral content about your brand!

 Neutralize the NEGATIVE content pieces !

The easiest way to go about doing this is to ensure that you have positive/neutral content online talking about your business and your brand. (Not that it is easy to do that!).

Also, since you work closely with the brand, you become the official channel of sorts, responsible for creating content and syndication across mediums and platforms!. The content creation involves having an exhaustive content plan in place and using various mediums including videos, blogs, articles, etc.

. Does this sound similar to SEO?

The lines distinguishing both these services are becoming less distinct by each passing day. The objective of both SEO and ORM now align towards the creation of good, unique and engaging content. Content marketing remains the focus of both services. Reaching out to new people, gaining greater visibility and creating a stronger brand presence are extremely important. The principle of SEO is now to ensure that not only is your brand reaching out to more people but also focus on creating a strong brand presence online.

SEO is Now Part of Brand Building.

Brand building is becoming a more integral part of SEO activity! ORM has by principle always concentrated on promoting the brand!

It seems that a new service package offering Branding + SEO + ORM is the call of the hour. Anyone who has an online store, not only wants to increase their presence and standing, but also wants to ensure that their brand is being recognized by their target audience.

What if your business reviews aren’t favorable?

Negative reviews high up in search results can become a sure-fire way to lose interest before you have even gained it.

What’s more, Google will highlight those reviews with stars making them stand out in search results.

Unless you have established an internal system of managing and monitoring your customers, in many cases, you’ll need to track down the original source, so follow the unflattering suggestions to their results pages. Sometimes it will be reviews on official sites like Yelp, and you can comment to tell your side and to offer a solution to the poster.

Other times it may be a blog, and that is when you have to contact them directly. Ask them to take down the review in exchange for offering up a solution to whatever is bothering them. Ask them to try working with you, your service or your brand again, then writing a second review mentioning the first and how things may have been different this time.

If it is a reasonable person they should have no trouble doing this. Occasionally you may come across a troll, in which case legal action may be required.

In the meantime, or if this isn’t possible, you can bury those results with plenty of varied and high quality content and mentions across the web. Include a lot of social posting mentioning your name in that campaign.

An outsider speaking about your brand, the brand’s offline activities, and the actions of an important entity associated with the brand, all these can completely change the statistics of your campaign overnight! Since you work closely with the brand, you become the official channel of sorts, responsible for creating content and syndication across mediums and platforms! The principle of SEO is now to ensure that not only is your brand reaching out to more people but also focus on creating a strong brand presence online.

Anyone who has an online store, not only wants to increase their presence and standing, but also wants to ensure that their brand is being recognized by their target audience. Ask them to try working with you, your service or your brand again, then writing a second review mentioning the first and how things may have been different this time.

LocalAd Connection
1700 E.Sunrise Blvd Ste 1213
Ft Lauderdale, Florida 33304
Call Us Today: (USA) 1-954-266-0078

Call Us For More Info: (954) 266-0078

Learn Why Your Customer Reviews are Crucial To Effective Marketing

Google Invests in CGC Reviews, Ratings & Testimonials

Consumer Generated Content (CGC) in the form of Reviews, Ratings, Testimonials and Social Media Posts will guide your target audience in their decision making process more than branding or simply Google search results.

While Google continues to update their search algorithms, it’s critical that marketers follow their lead and invest where Google invests– consumer-generated content such as ratings and reviews, questions and answers, testimonials and social media posts– giving websites an edge when competing for placement against competitors.

We know consumers place more trust and faith in the opinions of their peers than they do in those of brands. The voice of the consumer continues to be the most powerful tool any company can wield. The companies that take advantage of this fact will win the race.

The success they found by utilizing reviews and ratings, product sampling, and additional forms of consumer-generated content, spurred the company to seek out additional opportunities to drive brand visibility in a unique way.

Search engines elevate site results with fresh content publication. Adding reviews to a product page typically results in a 15– 25% increase in search traffic. With every Google change and update, today’s search engine optimization (SEO) is no longer the science it was 9 months ago, which means SEO experts must evolve their approach to keep their pages ranking. Understanding Google’s current search dynamic is paramount to success.

Mobile devices deliver the technology that transcends the digital realm to support shoppers in the physical world. As much as 30% of consumers have changed their mind in the shopping aisle as a result of information gathered on their smartphone.

The voice of the consumer continues to rise as the most powerful and trusted content by consumers. It’s the next wave of feedback and innovation. As a result, consumer generated content (CGC) has grown and expanded into different types of content: photos, videos, questions, chats, and more. Moving well beyond traditional word-of-mouth marketing, CGC has transformed into a powerful, trusted, and essential form of communication between businesses and people.

Questions: What exactly can businesses learn based on all that information? How can they use this content to deliver better shopping experiences and build lasting customer relationships?

Consumers today want to know about brands, but they also want to know about the experience of engaging in a relationship with that brand. From ratings and reviews to social media content, photos and tweets, companies using CGC as part of their marketing tactics are experiencing more engagement with their customers resulting in more sales.

Increasingly, consumers trust the opinions of like-minded consumers more than they trust brand messaging. Research shows that 44% of millennials are more likely to trust experienced consumers over brands and three times more likely to use social media to find consumer opinions.

Brands, retailers and service providers must prioritize the content their consumers prefer to see: ratings, reviews, questions, and social posts written by actual consumers sharing their honest opinions– good and bad– on the brand, services and its products. Integrating this content into marketing initiatives is the best possible strategy to establish a connection with prospective consumers within your target audience.

Consumers_rely_on_Customer_Reviews_&_Testimonials

We know consumers place more trust and faith in the opinions of their peers than they do in those of brands. The voice of the consumer continues to be the most powerful tool any company can wield. The voice of the consumer continues to rise as the most powerful and trusted content by other consumers. As a result, consumer generated content (CGC) has grown and expanded into different types of content: photos, videos, questions, chats, and more. Consumers today want to know about brands, but they also want to know about the experience of engaging in a relationship with that brand.

 

LocalAd Connection
1700 E.Sunrise Blvd Ste 1213
Ft Lauderdale, Florida 33304
Call Us Today: (USA) 1-954-266-0078

Call Us For More Info: (954) 266-0078

How Online Reputation Marketing Will Get You New Business

Online Reputation Marketing and Reputation Management Services are Essential to Your Business’ Success

Online reputation marketing is the single most critical aspect of advertising or promotion for both small and large business owners. And with competition tighter than ever, businesses are seeing that Online Reputation Marketing is now a necessity. Part of having a positive online reputation is having at least 6-10 positive online reviews, (preferably in video form) and making sure your company brand presents a trustworthy, reliable, and credible image, everywhere your business appears online.

Online reputation marketing is one of the most effective forms of marketing today. Online reputation marketing is a combination of good public relations and savvy Search Engine Optimization (SEO) and marketing techniques, two marketing disciplines that require very different skill sets. Online Reputation Marketing will give you the edge that your business needs to brand you as a leader in your industry and crush your competition, resulting in greater online visibility, authority, and higher conversion rates, ultimately giving you more customers and increasing your bottom line.

Reputation has top importance in business. Reputation management helps you in building brand recognition while both building and maintaining a strong positive reputation.  You put a lot of effort in shaping your business and struggle to improve its online visibility. At times you feel that you have put in your 100% efforts. Yet, there are dissatisfied customers not pleased with your products or services and they publish negative reviews that often directly affects whether you will receive new customers.

For example, 97% 0f those aged 18 – 34 will consider online reviews in judging whether to hire a business. 88% of referrals from friends or family will search that business online to see what other people think about that business before calling them. With those and other impressive statistics, it becomes clear how essential a good online reputation is to any business.

Managing Online Reputation

Online reputation management is in part monitoring the status of your business on internet by managing the negative content that is destroying your reputation and using positive customer feedback to build or rebuild a good reputation. If you provide a great experience to your customers, they share it with their friends, the internet and the good words spread. If your business has good reputation, and you get the exposure online to make your target audience aware of your existence, your business will grow to generate more revenue.

Hence, every business should know what others are saying about you. Monitor the web by activating  alerts and automated or personal responses for all situations to catch a potentially bad review coming out or at least diffusing it through a variety of methods used by LocalAd Connection. See the negative content before it is published, react to it by engaging the dissatisfied customer to see if the negative experience can be resolved, or react to it in an accountable, responsible, reasonable and trustworthy manner, and manage searches for your business with links, proper and broad listings, and accurate business details on maps. Use customers’ feedback, testimonials and reviews to distinguish you from your competition in how you identify yourself and how customers view you. Read more here.

Effective online reputation marketing tools

You can easily measure any celebrity’s success by one thing: their reputation. Celebs with questionable track records tend to star in less movies and make less money. This same notion can be applied to your company. By investing in the creation of a well-liked and interactive online reputation, the chances of skyrocketing towards success is a mere hop, skip and a jump away. Here are some tried and tested reputation marketing tools that LocalAd Connection has employed and you should consider:

5 Star Video Review Commercials- Satisfied customers write or give video 5 star reviews commending your business for the excellent service and value your company has given them. Some customers are uncomfortable being in the video or it is inconvenient for them to do so. No worries, LocalAd Connection specializes in producing 45-60 second video review commercials are a powerful reputation and branding strategy because we:
– Use professional spokes models
– We shoot in a Hollywood style studio
– We professionally edit and brand each video to position you as a market leader in your niche
– We promote your reputation by highlighting a 5 star review you have received
– We create primetime graphics and animation, as well as create an on-location view of someone reading about your 5 star reputation. Since Google acquired YouTube having such a video on Google+ and on your website will enhance your search engine results page (SERP) rankings. Moreover, 90 billion videos are watched each month and visitors will spend 88% more time on your website if it has video.

Benefits of a Good Online Reputation Management

online_reputation_marketing

Reputation management on the web is not just about countering negative content and generating positive reviews. It’s about building a reputation that makes a brand synonymous with its core values and the primary needs of its target market. This is precisely why businesses need to have a comprehensive online reputation management strategy in place.

A solid positive reputation has several direct and indirect benefits for businesses:

  • A strong and well-managed online reputation ensures that businesses have a great first impression on their prospects. It focuses on building a positive brand image by identifying the key customer needs, desires, anxieties, fears, goals, motivations, and assurances while using them to build positive first impressions.
  • A comprehensive online reputation management strategy not only highlights the strengths of a business, differentiating your business from the competition, but also effectively counters any negative propaganda by its competitors and its own negative reviews.
  • A strong online reputation that increases trust, which translates into a higher chance of cold visitors turning into customers.
  • A good online reputation helps businesses establish themselves as perceived leaders in your industry and the “go-to” source for all industry-related problems. This helps businesses earn free media coverage and elevates them above the competition.

In sum, online reputation marketing is the single most important manner of advertising or promotion for both large and small business owners. Online Reputation Marketing and Reputation Management can be used either for increasing positive brand and keyword content driven search results or dissipate negative content that appears within search engines through brand or keyword searches, or both.  Online reputation marketing will ensure that positive reviews about you will dominate the online world! Online reputation marketing is a complex process, but it is also tantamount to your business’ success as much as reputation management.

Visit LocalAdConnection.com to see how online reputation marketing and reputation management can help your business increase its bottom line. Isn’t that really the bottom line?

LocalAd Connection
1700 E.Sunrise Blvd Ste 1213
Ft Lauderdale, Florida 33304
Call Us Today: (USA) 1-954-266-0078

Call Us For More Info: (954) 266-0078

 

 

 

 

Copyright Disclaimer:  Under Section 107 of the Copyright Act 1976, allowance is made for “fair use” for purposes such as criticism, comment, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational or personal use tips the balance in favor of fair use.

 

Local Ad Connection Your Online Reputation Marketing Solution

Reputation Marketing is an Absolute Must for local businesses…

 88% (Of Consumers) Say They Trust Online Reviews As Much As Personal Recommendations.
But here is the REAL QUESTION?
“Do reviews affect consumer buying habit?” …YES, of course!

97% (Of Consumers) Aged 18-34 Read Online Reviews to JUDGE a Local Business Online RATINGS.

92% of consumers look at online reviews before a purchase.

Consumers read an average of 10 reviews or testimonials before making a decision to buy from a business.

If you don’t have at Ten 5 Star Reviews, your business is losing customers to your competition…. Lost Sales and Lost revenue.

Question:   Why Reputation Marketing?

Answer:  To Crush your online competition and brand your company as an industry leader in your field.  In short, it gets your phone ringing and video 5 Star Reviews go a long way in building that positive online reputation.

88% (of consumers) stayed on a website longer when there was a video.

Since Google acquired YouTube, and approximately 80 million videos are watched each day, just having 5 Star Video Review Commercials will boost your ranking in searches done by targeted audiences.  Hence, it is also an effective SEO technique as well as solving your reputation issues.

Want A Video Like This for your Company?

Online_Reputation_Marketing

Call For a “FREE STRATEGY CALL” Session with one of our Senior Producers Today!   Be part of this Limited Time local business beta program.

Call Us Today:
LocalAd Connection
1700 E.Sunrise Blvd Ste 1213
Ft Lauderdale, Florida 33304
(USA) 1-954-266-0078

Call Us For More Info: (954) 266-0078

 

 

 

 

Copyright Disclaimer:  Under Section 107 of the Copyright Act 1976, allowance is made for “fair use” for purposes such as criticism, comment, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational or personal use tips the balance in favor of fair use.

 

Secrets of Online Reputation Management (ORM)

Online Reputation Management (ORM) is one of the most dynamic activities online and one of the most difficult too. It is the only activity where you have little or no control over different situations and/or circumstances which can completely turn around all the hard work invested into a campaign!

An outsider speaking about your brand, the brand’s offline activities, and the actions of an important entity associated with the brand, all these can completely change the statistics of your campaign overnight! Positive mentions, neutral mentions and negative mentions! These more or less rule the life of that person who is trying to protect your online reputation.

Let’s run through the aim of any ORM campaign:

– Ensure that the client get as much positive exposure as possible. Try and get as many positive mentions up in the top 10/20/30 results!

– If it isn’t positive, ensure that you have neutral content about your brand!

Neutralize the NEGATIVE content pieces !!!!

The easiest way to go about doing this is to ensure that you have positive/neutral content online talking about your brand. (Not that it is easy to do that!).

Also, since you work closely with the brand, you become the official channel of sorts, responsible for creating content and syndication across mediums and platforms! The content creation involves having an exhaustive content plan in place and using various mediums including videos, blogs, articles, etc

. Does this Sound Similar to SEO?

The lines distinguishing both these services are becoming less distinct by each passing day. The objective of both SEO and ORM now align towards the creation of good, unique and engaging content. Content marketing remains the focus of both services. Reaching out to new people, gaining greater visibility and creating a stronger brand presence are extremely important. The principle of SEO is now to ensure that not only is your brand reaching out to more people but also focus on creating a strong brand presence online.

SEO is Now Part of Brand Building.

Brand building is becoming a more integral part of SEO activity! ORM has by principle always concentrated on promoting the brand!

It seems that a new service package offering Branding + SEO + ORM is the call of the hour. Anyone who has an online store, not only wants to increase their presence and standing, but also wants to ensure that their brand is being recognized by their target audience.

Your business reviews aren’t favorable.

Negative reviews high up in search results can become a sure-fire way to lose interest before you have even gained it.

What’s more, Google will highlight those reviews with stars making them stand out in search results.

Unless you have established an internal system of managing and monitoring your customers, in many cases, you’ll need to track down the original source, so follow the unflattering suggestions to their results pages. Sometimes it will be reviews on official sites like Yelp, and you can comment to tell your side and to offer a solution to the poster.

Other times it may be a blog, and that is when you have to contact them directly. Ask them to take down the review in exchange for offering up a solution to whatever is bothering them. Ask them to try working with you, your service or your brand again, then writing a second review mentioning the first and how things may have been different this time.

If it is a reasonable person they should have no trouble doing this. Occasionally you may come across a troll, in which case legal action may be required.

In the meantime, or if this isn’t possible, you can bury those results with plenty of varied and high quality content and mentions across the web. Include a lot of social posting mentioning your name in that campaign.

An outsider speaking about your brand, the brand’s offline activities, and the actions of an important entity associated with the brand, all these can completely change the statistics of your campaign overnight! Since you work closely with the brand, you become the official channel of sorts, responsible for creating content and syndication across mediums and platforms! The principle of SEO is now to ensure that not only is your brand reaching out to more people but also focus on creating a strong brand presence online.

Anyone who has an online store, not only wants to increase their presence and standing, but also wants to ensure that their brand is being recognized by their target audience. Ask them to try working with you, your service or your brand again, then writing a second review mentioning the first and how things may have been different this time.

online_reputation_management

LocalAd Connection
1700 E.Sunrise Blvd Ste 1213
Ft Lauderdale, Florida 33304
Call Us Today: (USA) 1-954-266-0078